1. Introduction

Welcome to Clean Genie Reading. We are committed to protecting the privacy and security of your personal information. This privacy policy explains how we collect, use, and share your personal data when you visit our website (cleangeniereading.co.uk), contact us for our services, or otherwise interact with us. It also explains your rights in relation to your personal data.

Clean Genie Reading is part of the Clean Genie Group and provides commercial and industrial cleaning services in Reading, Oxford, and the surrounding areas. We are a controller of your personal data under the UK General Data Protection Regulation (UK GDPR).

This policy applies to:

  • Visitors to our website
  • Current and prospective clients
  • Individuals who contact us with inquiries

We are committed to being transparent about our data practices and complying with all applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.

  1. Information We Collect

We may collect and process the following types of personal data:

2.1. Information you provide to us directly:

  • Contact Information: When you fill out the contact form on our website, email us, or call us, we collect your name, phone number, email address, and any other information you provide in your message.
  • Business Information: If you are a prospective or current client, we may collect information about your business, such as company name, address, and service requirements.

2.2. Information we collect automatically:

  • Website Usage Data: When you visit our website, we may collect information about your device and your use of our site, including your IP address, browser type, operating system, referral source, length of visit, and pages viewed. This is collected using cookies and similar technologies.

2.3. Information from other sources:

  • We do not typically collect personal data from other sources. If we do, we will inform you of the source and the type of information we have collected.
  1. How We Use Your Information

We use the personal data we collect for the following purposes:

  • To provide our services: To respond to your inquiries, provide quotes, and deliver our cleaning services to you.
  • To communicate with you: To send you information about our services, schedule appointments, and manage our client relationship.
  • To improve our website: To analyze how our website is used, to improve its functionality and user experience.
  • To comply with legal obligations: To meet our legal and regulatory requirements.
  1. Lawful Basis for Processing

We will only collect and process your personal data where we have a lawful basis to do so. The lawful bases we rely on include:

  • Contract: We process your personal data to fulfil our contractual obligations to you when you engage our services, or to take steps at your request before entering into a contract.
  • Legitimate Interests: We may process your information where it is necessary for our legitimate interests, such as for business administration, to improve our services, or to ensure the security of our website, provided that your interests and fundamental rights do not override those interests.
  • Legal Obligation: We may process your personal data to comply with our legal and regulatory obligations.
  • Consent: Where we rely on your consent to process your personal data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
  1. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. We may share your personal data with the following parties for the purposes set out in this policy:

  • Within the Clean Genie Group: We may share your information with other companies within the Clean Genie Group for administrative and service delivery purposes.
  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as IT and website support. Our service providers are required to protect your data and are not permitted to use it for their own purposes.
  • Legal and Regulatory Authorities: We may disclose your personal data to comply with a legal obligation, or to protect the rights, property, or safety of our company, our clients, or others.

We will not share your personal information with any other third party without your consent, unless required or permitted by law.

  1. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your data: see your legal rights below for further information.

  1. Your Legal Rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@clean-genie-reading.co.uk if you wish to make a request.

  1. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

  1. Changes to this Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes.

  1. Contact Us

If you have any questions about this privacy policy or our data protection practices, please contact us: